Returns Policy

Refund, Returns and Cancellation Policies:
Please read through to whole return policy to decide which option works best for you.

Option 1   Standard Return

Issue: Customer wishes to return merchandise because it does not meet expectations or they no longer require the use of the product.

Requirements to create a Standard Return

· Merchandise can’t be used; damaged or a combination of the two.

· Request for Return must be within 7 consecutive days of delivery,  If in-store purchase then 7 consecutive days of pick-up.

People's Responsibilities                                 

· Provide the customer with an invoice noting the return authorization.

· Inform customer of their RMA#

· Instruct customer of their responsibilities.

Customer Responsibilities

· Properly re-package merchandise for return.

· Ensure that RMA Number is clearly and legibly written on the exterior of the box.

· Arrange the return shipment within 4 Business days of the request.

· Accept the 25% Restocking Fee + All shipping charges involved.

· Provide return shipment confirmation via e-mail (info@peoplesrestuarantequipco.com) or phone 313.567.1944 along with tracking information to the People's Customer Service Dept.

· Understand that if they should fail to meet these requirements the return order will be canceled and considered invalid with no option of renewal.

Option 2   Damaged or Defective Return

Issue: Customer wishes to return merchandise that was damaged during shipping and does not wish to order a replacement. (Cancel Order)

Requirements to create a Damaged or Defective Return

· Merchandise damage must have been reported to the carrier by the customer within 48 hours of delivery (UPS Ground & Air Services)

· Merchandise damage must have been reported at delivery VIA the Delivery Receipt provided by the carrier. (Freight Deliveries)

People's Responsibilities

· Inform the customer of their responsibilities.

Customer Responsibilities

· Return Merchandise within 4 business days of receiving a shipping label.

· Make arrangements with the respective shipping carrier to pick-up merchandise.

· Confirm with the Customer Service Department that merchandise has been picked-up VIA E-mail (info@peoplesrestuarantequipco.com) OR by phone 313.567.1944
 

Option 3   Standard Exchange

Issue: Customer wishes to Exchange merchandise for alternative merchandise because the merchandise does not meet expectations or they no longer require the use of the merchandise.

Requirements to create a Standard Return

· Merchandise can’t be used; damaged or a combination of the two.

· Request for Return must be within 7 consecutive days of delivery, If in-store purchase then 7 consecutive days of pick-up.

People's Responsibilities

· Provide the customer with an invoice noting the exchange authorization.

· Inform customer of their RMA#

· Instruct customer of their responsibilities.

Customer Responsibilities

· Properly re-package merchandise for return.

· Ensure that RMA Number is clearly and legibly written on the exterior of the box.

· Arrange the return shipment within 4 Business days of the request.

· Provide return shipment confirmation via e-mail (info@peoplesrestuarantequipco.com) or phone 313.567.1944 along with tracking information to the People's Customer Service Dept.

· Understand that if they should fail to meet these requirements the return order will be canceled and considered invalid with no option of renewal.

Option 4   Damaged or Defective Exchange

Issue: Customer wishes to exchange merchandise that was damaged during shipping and would like a replacement order made.

Requirements to create a Damaged or Defective Return

· Merchandise damage must have been reported to the carrier by the customer within 48 hours of delivery (UPS Ground & Air Services)

· Merchandise damage must have been reported at delivery VIA the Delivery Receipt provided by the carrier. (Freight Deliveries)

People's Responsibilities

· Provide the customer with the proper resources to return merchandise. Label(s)

· Inform the customer of their responsibilities.

Customer Responsibilities

· Return Merchandise within 4 business days of receiving a shipping label.

· Make arrangements with the respective shipping carrier to pick-up merchandise.

· Confirm with the Customer Service Department that merchandise has been picked-up VIA E-mail (info@peoplesrestuarantequipco.com) OR by phone 313.567.1944

If you have any further question or concerns please feel free to contact us at any time.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.